MaeBespoke Exchanges/Refunds Policy:
- No returns or exchanges on non-custom items for "change of mind."
- For faulty items please email me within 3 days of receiving your order and I will be happy to help you.
- No returns or exchanges on pierced earrings for hygiene reasons.
- No returns or exchanges on sale items or items with promo codes.
- Bespoke, Finery, and Custom pieces are final sale, no returns or exchanges.
- For other reasons, contact us within 10 days of purchase for exchange.
- Ring size exchange within 14 days if stock is available, otherwise a credit note or resizing for fee.
- Exchange credits in form of gift cards with 12-month validity.
- Natural variations in handmade products are to be expected. Contact us within 10 days of receiving order if unsatisfied.
- Customers pay for return shipping.
- 3-month warranty on my collections that are not gold filled
- 6-month warranty on Finery and Bespoke pieces.
- Warranty covers manufacturing faults, not damage from wear or improper use. Please read my Jewellery Care instructions on my Website and in your package.
- Repairs possible outside warranty for a fee, warranty is void if repaired by others.
- Warranty does not cover lost, stolen, tarnished, scratched, or damaged items. Tarnished items will be assessed according to the age and care of the piece.
- Care instructions are available on my website to extend the life of your gold filled and pewter/silver and brass/gold pieces.
- Customers pay for repair return shipping.