Warranty Policy
All pieces at MaeBespoke are hancrafted by Me. I undergo a rigorous quality control process before dispatch. This process involves each piece being carefully examined by a jewelle
r, a ensure high standards. Despite our commitment to quality, rare human errors may occur.
Faulty Items/Manufacturing Defects Warranty: Every piece bought from MaeBespoke comes with a 3-month warranty starting from the date of delivery. The warranty covers all manufacturing faults and defects in materials. In case of faulty items or manufacturing defects, MaeBespoke can provide repair or replacement. Please note, this warranty does not cover general wear and tear, chain breakage, loss, or damage due to improper care (e.g. breaks and tarnishing). Repair or replacement requests made after the 6-month warranty period will incur a repair fee ($10-$60) and standard return postage fee ($10).
To report a faulty product, please use our faulty product portal.
General Wear & Tear Warranty: MaeBespoke offers warranty for general wear & tear for up to 3 months. For any wear & tear issues, a repair or replacement can be requested via the exchange portal. Repair or replacement requests made after the 3-month warranty period will incur a repair fee ($10-$60) and standard return postage fee (AUS$10 and International USD 20).
IMPORTANT: Determining whether the fault is a manufacturing defect or a result of general wear and tear is at the discretion of MaeBespoke. Normal wear and tear such as chain breakage is not considered a fault. My jewellery is delicate, and I recommend handling it with care as per the product care instructions provided with each order or on my Online Store.
Contact: For questions regarding our Warranty Policy, please email us at hello@maebespoke.com.